Federal Trade Commission

Council Member: Edith Ramirez, Chairwoman of the Federal Trade Commission

Council Designee: : Carolyn Shanoff, Associate Director for Consumer and Business Education, Bureau of Consumer Protection, Federal Trade Commission

Carolyn Shanoff is Associate Director for Consumer and Business Education for the FTC’s Bureau of Consumer Protection. Her Division, a talented and high energy team of 20 writers, marketers, graphic designers and web developers, plans and implements multi-media campaigns to give people of all ages tools to make informed decisions in the marketplace and to give businesses tools to comply with the law. Her team produces practical, actionable, plain language publications and videos in English and Spanish, and colorful, creative and easy-to-navigate websites. Subjects range from mortgage foreclosure rescue scams, health care claims and computer security to privacy, business opportunity fraud and energy savings. Carolyn's team was chosen as a finalist for the 2008 Service to America Medals for its national Deter, Detect, Defend campaign on identity theft.

Before joining the FTC in 1996, Carolyn worked for the National Institutes of Health, the Health Resources and Services Administration and the Center for Mental Health Services, agencies within the Department of Health and Human Services. Before joining the federal government, she was a writer and editor for several magazines and a public relations practitioner.

A native of Brooklyn, New York, she has a Master’s degree in journalism from Northwestern University and a Bachelor’s degree from the University of Vermont.

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