Strategy Milestones

# Owner(s) Milestone Actions Timeframe (months)
1 3 6 12

Part A: Information Centric

1. Make Open Data, Content, and Web APIs the New Default

1.1 OMB

Issue government-wide open data, content, and web API policy and identify standards and best practices for improved interoperability.

Open Data Policy and Executive Order on Open Data

     
1.2 Agencies

Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages. [Within 6 months of release of open data policy]

http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-strategy-pages/

      *

2. Make Existing High-Value Data and Content Available through Web APIs

2.1 Agencies

Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy.

http://gsablogs.gsa.gov/dsic/agency-digital-strategy-pages/

     
2.2 Agencies

Make high-value data and content in at least two existing major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems. [Within 6 months of release of open data policy].

http://www.data.gov/developers/page/developer-resources

     
2.3 GSA

Expand Data.gov to include a web API catalog that centrally aggregates web APIs posted on agencies’/developer pages.

http://www.data.gov/blog/datagov-launches-new-catalog-and-apis

     

Part B: Shared Platform

3. Establish a Digital Services Innovation Center and Advisory Group

3.1 GSA

Establish a Digital Services Innovation Center to improve the government’s delivery of digital services.

http://gsablogs.gsa.gov/dsic

     
3.2 OMB

Convene a Digital Services Advisory Group to provide input on priorities for the Innovation Center activities and recommend government-wide best practices, guidance, and standards.

http://www.whitehouse.gov/digitalgov/advisory-group

     
3.3 Advisory Group / Federal CIO Council

Release government-wide bring-your-own-device (BYOD) guidance based on lessons learned from successful pilots at federal agencies.

http://www.whitehouse.gov/digitalgov/bring-your-own-device (html) and https://cio.gov/wp-content/uploads/downloads/2012/09/byod-toolkit.pdf (pdf)

     
3.4 Innovation Center

Identify shared and open content management system solutions.

http://sites.usa.gov

     
3.5 Innovation Center

Provide support to help agencies develop web APIs.

http://www.howto.gov/mobile/apis-in-government

     
3.6 Innovation Center / Federal CIO Council

Launch a shared mobile app development program.

http://gsablogs.gsa.gov/dsic/get-it-done/mobile-application-development-program/

     

4. Establish Intra-Agency Governance to Improve Delivery of Digital Services

4.1 Advisory Group

Recommend guidelines on agency-wide governance structure for developing and delivering digital services and managing data.

http://www.whitehouse.gov/digitalgov/digital-services-governance-recommendations (html) and https://cio.gov/wp-content/uploads/downloads/2012/09/digital-services-governance-recommendations.pdf  (pdf)

     
4.2 Agencies

Establish an agency-wide governance structure for developing and delivering digital services. [Within 3 months of release of governance guidance].

http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-strategy-pages

     

5. Shift to an Enterprise-Wide Asset Management and Procurement Model

5.1 GSA

Establish government-wide contract vehicle for mobile devices and wireless service.

http://www.gsa.gov/portal/category/100931

     
5.2 Agencies

Develop an enterprise-wide inventory of mobile devices and wireless service contracts.

http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-strategy-pages

     
5.3 Agencies

Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements.

http://www.gsa.gov/portal/category/100931

     
5.4 Advisory Group / Federal CIO Council

Develop models for the delivery of commercial mobile applications into the federal environment.

https://cio.gov/wp-content/uploads/downloads/2013/05/Commercial-Mobile-A...

     
5.5 GSA

Set up a government-wide mobile device management platform.

http://www.gsa.gov/portal/content/159903

     

Part C: Customer-Centric

6. Deliver Better Digital Services Using Modern Tools and Technologies

6.1 Advisory Group / Federal Web Managers Council

Recommend guidelines for improving digital services and customer experience.

http://www.howto.gov/customer-service/digital-government-strategy-agency-milestones/improve-digital-services

     
6.2 GSA

Update the dot gov domain guidance and procedures to help ensure all new digital services meet improvement guidelines and provide support to agencies.

http://www.gsa.gov/portal/content/100372

    *  
6.3 Agencies

Ensure all new digital services follow digital services and customer experience improvement guidelines. [Within 6 months of release of improvement guidance]

http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-strategy-pages/

     

7. Improve Priority Customer Facing Services for Mobile Use

7.1 Agencies

Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

http://gsablogs.gsa.gov/dsic/agency-digital-strategy-pages/

     
7.2 Agencies

Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services. [Within 6 months of release of digital services improvement guidance]

http://www.whitehouse.gov/digitalgov/mobile

     

8. Measure Performance and Customer Satisfaction to Improve Service Delivery

8.1 Innovation Center

Identify tools and guidance for measuring performance and customer satisfaction on digital services.

www.howto.gov/digital-metrics

     
8.2 Agencies

Implement performance and customer satisfaction measuring tools on all .gov websites. [Within 3 months of release of tools and guidance]

http://gsablogs.gsa.gov/dsic/strategy-milestones/agency-digital-strategy-pages/

     

Part D: Security and Privacy

9. Promote the Safe and Secure Adoption of New Technologies

9.1 DHS / DOD / NIST

Develop government-wide mobile and wireless security baseline (includes security reference architectures.).

https://cio.gov/creating-a-foundation-for-mobile-security/

     

10. Evaluate and Streamline Security and Privacy Processes

10.1 NIST

Report on NIST’s ongoing work in mobile technology, including the applicability of NIST’s standards and guidelines to mobile devices and platforms.

http://crsc.nist.gov

     
10.2 Advisory Group / Federal CIO Council

Evaluate opportunities to accelerate the secure adoption of mobile technologies into the federal environment at reduced cost.

http://1.usa.gov/W3TW6h

     
10.3 Federal CIO Council / NIST / NARA

Develop guidelines for standardized implementation of digital privacy controls and educate agency privacy and legal officials on options for addressing digital privacy, records retention, and security issues.

http://1.usa.gov/VB9M5T

     

✓ Denoes completion

* Denotes in progress