About E-Gov
Expanding E-Government
Marking the 4th anniversary of the E-Government Act of 2002, the Office of Management and Budget recently released a report highlighting the progress and future goals of the Administration to make government more effective and citizen-centered through improved utilization and management of information technology. The report identifies the successes and aggressive goals set by agencies under the President’s Management Agenda (PMA) E-Government Initiative to improve information resources management, enhance customer service, and for the first time, measure the impact, utilization, and effectiveness of programs on the users of these services.
“E-Government is focused more on our citizens than ever before,” said Clay Johnson III, Deputy Director for Management for OMB. “This report highlights the Administration’s goals to focus our Information Technology efforts on making government more responsive to citizens and on delivering better services. In particular, we are closely working with agencies to ensure systems and information are properly safeguarded.”
During this last year, adoption, participation and customer satisfaction of 18 Presidential E-Government initiatives were tracked in order to provide a complete, timely and accurate assessment of the usage of and benefits delivered to the respective customers – citizens, businesses, and government agencies alike. Highlights of this report include:
- In the 2006 tax filing season, over 3.9 million citizens filed taxes online for free using IRS Free File;
- As of September 2006, all 26 grants making agencies are now using Grants.gov, posting over 1,000 grant programs with a customer satisfaction of 56 percent;
- Federal job seekers have continued to create resumes online through USAjobs.gov, part of the Recruitment One-Stop E-Government initiative, with a customer satisfaction of 77 percent.
