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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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Office of Medicare Hearings and Appeals

The program provides the basic machanisms through which individuals and organizations dissatisfied with their Medicare benefits determinations may administratively appeal these determinations. The program is statutorily directed to hear these cases within 90 days.

Rating

What This Rating Means

NOT PERFORMING
Results Not Demonstrated

A rating of Results Not Demonstrated (RND) indicates that a program has not been able to develop acceptable performance goals or collect data to determine whether it is performing.
  • The program does not have a strategic plan that includes outcome and efficiency measures, and associated baselines and targets.
  • The program does not have annual performance measures to support its strategic and outcome goals.
  • The program is succeeding in meeting the 90-day statutory timeline for processing Medicare Appeals cases. In its first year of operation, the program's average processing time was 84 days.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing intranet and internet sites to improve communication within and between agencies and with the general public.
  • Improving internal hearing and review processes in order to achieve 90-day statutory timeline for processing cases.
  • Continuing to improve upon everyday performance management and processes in order to achieve newly finalized strategic planning goals.

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