Save Award Voting 2013
Vote for one of the four Save Award finalists
Cast your vote for your favorite idea for the SAVE Award, and the winner will get to meet with the President and discuss his or her idea. Voting will end at 12:00 pm EST on Friday, December 20th 2013.
Online Tracking of Veterans Mail Prescription Deliveries
Director of the Consolidated Mail Outpatient Pharmacy at the Dept. of VA
The Department of Veterans Affairs sends the majority of outpatient prescriptions to patients via mail. Currently, in order for Veterans to track the delivery of mailed prescription medications they must call their local VA Medical Center directly. Kenneth recommends saving pharmacy staff time and enhancing customer service by making the package tracking information available to Veterans online through the Veterans Health Administration’s existing web-based portal, MyHealtheVet.
Electronic Passport Notification
Customer Service Representative at the National Passport Information Center
The State Department sends thousands of Information Request Letters (IRLs) in response to passport applications via regular mail. These mailings delay the processing time for applications and result in unnecessary added costs. Patrick recommends saving time and money by responding via email first, requesting any additional information needed and asking the applicants to verify submitted information. Mail notifications would be used only when email addresses are missing or returned, or if no response is received.
Share Certifications Across Agencies
Biologist, US Fish and Wildlife Service
Dirk has worked for multiple federal agencies and recently found out that his USDA Forest Service All-Terrain Vehicle (ATV) training was not transferable to the Department of the Interior’s Fish and Wildlife Service, where he now works. Dirk recommends allowing comparable agency certifications to transfer from agency to agency or between departments. This change would save time and reduce duplicative training and travel costs for employees across the government.
Collect Custom Fines and Penalties Online
Passenger Control Secondary Officer at Customs & Border Protection
Buyar suggests creating a secure website to allow Custom and Border Protection (CBP) officers and agriculture specialists to collect payments by credit card at land ports of entry. Currently, payment requests are often sent via mail when a cashier is not available. Automating this payment process would increase revenue collections and operational efficiencies at CBP while also helping reduce wait times for individuals entering the U.S. at land ports of entry.